Activate Debug Mode

In the following we describe how you can activate the debugmode in our app to help us analysing any kind of issue.

  • Open our App and go to app settings in the top right corner.
  • Doubletap on the settings title at the top of the screen.
  • After this at the bottom of the screen a new section named “Debugmode” should be unlocked.
  • Turn on the switch.
  • Now go back to the main Screen were all the devices are listed.
  • You can go ahead and connect to your device.
  • Everything you do after turning on the switch will be written in the logfile.
  • Perform the action that is causing your issue and where we need to collect information and errors.
  • After all the needed data is collected you can go back to the settings screen.
  • The “Export Log” button In the debugsection should now be activated and you can click it.
  • A dialog will pop up where you can choose a place to save the logfile or you can send it directly to us via email.